We're here, in
your language.
고객 지원
Email, call, or chat with a real person on our Seoul team. Most questions about clinics, bookings, records, or account access are answered within a day.
- Emailwest.eastforte@gmail.com
Replies within 24 hours, Seoul time.
- Phone+82 10-6502-8586
Mon–Fri · 09:00–18:00 KST
- In-app chatOpen EveryWon → Help
Members get priority routing.
Six common
questions.
Can't find your answer? Email us — we read every message.
- 01
How do I find an English-speaking clinic?
Open the Care tab and tap the language filter. Every listed clinic has a verified language tag — English, Russian, Uzbek, or Korean — based on staff confirmation, not auto-translation.
- 02
Can I book an appointment through the app?
Yes. Most clinics in our directory support in-app booking — pick a slot, confirm, and the clinic receives your request instantly. No phone calls in broken Korean.
- 03
Is EveryWon free to use?
The core app — clinic discovery, community, AI health desk, and translated records — is free. Some concierge services (visa, tax, pension) are billed by our verified partners.
- 04
How do I delete my account or data?
Profile → Settings → Delete account. We honor the request within 30 days and follow Korean PIPA + GDPR retention rules. See our Privacy Policy for details.
- 05
I had a problem with a clinic — what now?
Email us at west.eastforte@gmail.com with the clinic name, date, and a short description. We follow up with the partner and update the listing if needed.
- 06
Which insurance providers do you work with?
Chapter 02 (Insurance) is launching soon. We're partnering with Korea's top providers — health, car, and life — with multi-language explanations and human managers for claims.
Still stuck?
Write to us.
A real person in Seoul will reply. Include your account email and a short description — we'll take it from there.